Unifying five fragmented systems into one patient portal
We consolidated scheduling, billing, records, and messaging into a single HIPAA-conscious patient portal, cutting support call volume by more than a third.
37%
Reduction in support call volume
2.4x
Increase in online appointment bookings
92%
Patient satisfaction score post-launch
5 → 1
Systems consolidated into one portal
Book an appointment
March 2026
Available times
Dr. Patel
Your labs look good, let's...
Billing Dept.
Your statement is ready
Dr. Alvarez
See you at your next visit
Billing
Current balance
$60.00
Annual wellness visit
Feb 12, 2026
Lab panel — bloodwork
Jan 28, 2026
Specialist referral
Jan 09, 2026
The challenge
Patients had to navigate five disconnected systems to book appointments, view records, pay bills, and message providers — each with a different login and interface. Clinic staff spent significant time on phone support simply helping patients find the right portal. The client needed a unified experience without replacing the underlying EHR and billing systems already in use.
Our solution
We designed and built a single patient-facing portal that integrates with the existing EHR, billing, and messaging systems via HL7/FHIR and REST integrations, presenting one coherent experience. Our design team ran usability testing with real patients across age groups to ensure the interface worked for both tech-comfortable and less tech-comfortable users, and we implemented role-based access aligned with HIPAA requirements.
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